Terms and conditions

1. Service provision

• 1.1Moran Nutrition provides private online dietetic consultations via secure video conferencing platforms.
• 1.2Our services are provided by registered dietitians who are HCPC-registered and work within their scope of practice.
• 1.3Consultations are for informational and educational purposes only and are not a substitute for medical treatment or diagnosis by a doctor.
• 1.4We reserve the right to refuse or discontinue services if deemed necessary for professional or ethical reasons.
• 1.5Only individuals aged 18 years or above will be seen by our team.

2. Client responsibilities

• 2.1Clients must provide accurate and complete health and dietary information to allow for appropriate advice.
• 2.2Clients must disclose any medical conditions, medications, or allergies that may impact dietary recommendations.
• 2.3It is the client's responsibility to consult their GP or healthcare provider before making significant dietary changes.
• 2.4Clients must ensure a stable internet connection for online consultations.

3. Booking and payment

• 3.1All consultations must be booked and agreed in advance via info@kmorannutrition.com.
• 3.2Payment is required for full consultations in advance, at least 48 hours before planned appointment time.
• 3.3Payments will be charged via invoice with payments made via bank transfer or card to business account.
• 3.4Prices are subject to change, but any changes will not affect confirmed bookings.

4. Cancellations and refunds

• 4.1Clients must provide at least 48 hours notice to cancel or reschedule an appointment.
• 4.2Cancellations with insufficient notice may be subject to a full or partial charge.
• 4.3No-shows or missed appointments are non-refundable.
• 4.4In exceptional circumstances (e.g. illness, technical failures on our part), we may offer to reschedule at no extra cost.

5. Confidentiality and data protection

• 5.1We adhere to the UK General Data Protection Regulation (UK GDPR) and take confidentiality seriously.
• 5.2Personal and health data collected during consultations will be stored securely and used only for the purpose of providing dietetic care.
• 5.3We do not share client data with third parties unless required by law or with the client's explicit consent.
• 5.4Clients have the right to access, request correction, or request deletion of their data in accordance with UK GDPR.

Full details of how we collect and handle your information are set out in our privacy statement.

6. Liability disclaimer

• 6.1While we strive to provide accurate, evidence-based advice, we cannot guarantee specific outcomes.
• 6.2We are not liable for any adverse effects resulting from the client's interpretation or implementation of advice given during consultations.
• 6.3We are not responsible for technical issues that may arise during online consultations due to internet or software failures outside our control.

7. Complaints and dispute resolution

• 7.1If you are dissatisfied with our services, please contact us at complaints@kmorannutrition.com so we can try to resolve the issue.
• 7.2If a resolution cannot be reached, disputes will be handled in accordance with UK law.

8. Amendments to terms and conditions

• 8.1We reserve the right to update these Terms and Conditions at any time.
• 8.2Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.